Precision service.
expert support.
Aftermarket support built for the exacting demands of precision lens manufacturing — from the team that engineered your equipment. Improve uptime, ensure fast response times, and extend machine life on your DAC lathes.
master service agreements
Bundle & Save
DAC MSAs are a pre-purchased, tailored bundle of service hours drawn from any combination of the ad hoc offerings below — giving your facility priority response, predictable costs, and the flexibility to deploy coverage exactly where you need it most. No surprise invoices, no approval friction.
Available in tiered bundles (Bronze, Silver, Gold, Platinum) to match your production volume with the option to include multi-site coverage and global locations rolled into a single MSA.
12 month full parts & labor warranty on every machine
All DAC International machines carry a full 12-month parts and labor warranty. Every customer is also trained in first-line-of-defense preventive maintenance and module troubleshooting prior to delivery — so your team is equipped to protect their investment from day one.
What We Offer
Value Added services
Preventative Maintenance
Planned PM services ensure your cutting accuracy and equipment is calibrated to perform at its best with scheduled visits by trained technicians who identify wear before it becomes a failure.
Precision degrades quietly. Catching it early costs a fraction of emergency repairs and protects the output quality your customers depend on.
Remote Technical Support
Planned PM services ensure your cutting accuracy and equipment is calibrated to perform at its best with scheduled visits by trained technicians who identify wear before it becomes a failure.
Your team solves problems faster when guided by the people who designed the machine. Less downtime, less guesswork, more confidence on the floor.
Field Service & Emergency Response
Whether it’s a scheduled repair or an unexpected breakdown, DAC technicians are dispatched on-site to diagnose, rebuild, and restore your equipment to full specification – planned or urgent, we respond fast.
Having one team handle both routine and emergency field work means faster mobilization, consistent quality, and technicians who already know your site and machines.
Spare Parts
Critical OEM spares availability to support high-volume labs, backed by obsolescence-managed recommendations and stocking lists to reduce downtime risk.
The highest downtime risk is a part you didn't stock until it failed. DAC's proactive spares planning turns that vulnerability into a non-issue.
Custom Tooling
DAC offers hands-on operator and technician training covering machine operation, routine maintenance, and process best practices to turn your workforce into your first line of defense for uptime and quality.
Off-the-shelf tooling is built for nobody in particular. Custom DAC tooling is built for your exact process, improving yield and eliminating adaptation guesswork.
Training
DAC offers hands-on operator and technician training covering machine operation, routine maintenance, and process best practices to turn your workforce into your first line of defense for uptime and quality.
A well-trained team catches problems earlier, operates more accurately, and depends less on outside support — turning your workforce into your first line of defense for uptime and quality.
tips to keep your machines running
We highly recommend backing up your hard drive at least once a quarter. If your DAC equipment’s hard drive were to fail, a current backup ensures rapid recovery with minimal production disruption. Need help setting up a backup process? Email support@dac-intl.com.
Keep Compressed Air Clean & Dry
Moisture and contamination in compressed air lines are a leading cause of premature wear and machine faults. Verify air quality requirements against the latest specifications in our product data sheets or on the website for each product in question.
Our Commitment
- Global reach with the care and responsiveness of a focused, specialized team
- Flexible service contracts and customized support agreements to fit your needs
- Comprehensive onboarding and ongoing operator and technician training
- On-site troubleshooting and repair by experienced DAC-trained technicians
- Service reports and calibration documentation to support your QA and regulatory audits