Technical Support

DAC International Support Technicians

 

Technical Support Contacts

Headquarters – Carpinteria, CA
Email: support@dac-intl.com
FAX:  +1 (805) 566-2196

Europe
Herman van Rinsum
Email: support@dac-intl.com
TEL:  +31 (0) 6-43-954778

DAC International field service is staffed with experienced professionals both at the Carpinteria, California headquarters and in Europe.

DAC International products are built to survive in “real world” manufacturing climates. Each customer is trained in first line of defense preventive maintenance and module troubleshooting, prior to delivery of DAC equipment. All our machines carry a full 12-month parts and labor warranty.

At the Carpinteria facility, our dedicated technical support team provides assistance to customers worldwide, via e-mail, fax, phone, modem or visit to the customer site.  Customers can also set up direct high speed internet connections to their machines, which allows our technicians to provide immediate, virtual  “hands-on” troubleshooting via GoToAssist.

Reporting Equipment Problems

In order to improve the quality of technical support and response time to your machine or software problems, we ask that all requests for DAC technical assistance be made as follows:

  1. Prior to telephoning DAC, please click on the “Equipment Problem Report
  2. Fill out this report completely.
  3. Do one of the following:
    1. E-mail the report to DAC by hitting the “SUBMIT” button at the bottom of the screen.
    2. Print the form and fax it to DAC:  +1 (805) 566-2196.

A service technician will contact you shortly.

Request for Field Service

DAC International’s technical support team makes every effort to solve machine and software problems via telephone, email, and high speed internet connection.  However, there may be instances that require a DAC field service technician to visit your plant.  If this is the case, please contact our Customer Service Manager, Juana Sanchez, TEL:  +1 (805) 745-1624, EMAIL:  jsanchez@dac-intl.com.  A quotation for the service will be sent to you, which you will be asked to approve in writing.   A technician cannot be scheduled until we have received this approval.

 

TOP TECHNICAL TIPS

BACK UP – BACK UP – BACK UP
We highly recommend that you do a back up of your hard drive at least once a quarter to ensure you have a process in place, in case your hard drive on your DAC equipment were to fail.

COMPRESSED AIR
Keep compressed air clean and dry.

 

If you need help performing a back up, contact support@dac-intl.com.